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Apply RMA number here online!

Unfortunately, complaints and warranty claims cannot be eliminated completely, despite careful handling. But we are committed to work as soon as possible this to the benefit and satisfaction of our customers. But we are committed to work as fast as possible to the benefit and satisfaction of our customers. Thank you for your understanding.

For shorter and faster handling of communication take advantage of the opportunity to establish direct contact with the manufacturer. Of course, you can make processing by us. Please take note of the following guidelines.

 

Incorrect deliveries and shortages


Incorrect deliveries / shortages and damage goods by delivery are not covered by the RMA request.

 

For the handling of incorrect deliveries or shortages, please contact directly to your contact person.

 

Transport damage

For transport damage, please contact your sales contact person or our transport damage department:

Customers from Germany
  06404 / 69 75 383
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Customers from Austria
  01 - 2361 332 0
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Guarantee and warranty

Since we must turn to the respective manufacturers for inspection and repair of defective products, we need a certain time frame to solve your problem. Basically, there are variations in warranty processing, which allow for a direct exchange or repair depending on the manufacturer.

 

Our service hotline is available Monday to Friday 09.00 to 17:00:

 +49 (0)6404 / 69 75 114

 +49 (0)6404 / 69 75 220

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Submission

Please be sure to apply for an RMA number through our Online form before submitting products under warranty. Afterwards you can send the defective items along with a copy of the invoice and a short Error Description to the following address:

 

Customers from Germany

COS Service

Am Alten Kaninsberg 12
D-52146 Würselen
  06404 / 69 75 114
  06404 / 69 75 220
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Customers from Austria

ACDC-IT GmbH/ Co COS RMA

Wiener Strasse 111-115 / 1.2.F.
2700 Wiener Neustadt
  01 - 2361 332 0
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Direct submission

Additionally, there is, for German customers in and around Aachen, the possibility of submitting defective products at the Pick-up counter. This service is available Monday to Friday 09.00 to 18.00 available. Please bring along a proof of purchase or the previously applied online RMA number.

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