RMA

Apply RMA number online!

Unfortunately, complaints and warranty claims cannot be eliminated completely, despite careful handling. But we are committed to work as soon as possible this to the benefit and satisfaction of our customers. But we are committed to work as fast as possible to the benefit and satisfaction of our customers. Thank you for your understanding.

For shorter and faster handling of communication take advantage of the opportunity to establish direct contact with the manufacturer.

Of course, you can make processing by us. Please take note of the following guidelines.

Incorrect deliveries / shortages and damage goods by delivery are not covered by the RMA request. For the handling of incorrect deliveries or shortages, please contact directly to your contact person.

For transport damage, please contact your sales contact person or our transport damage department:

Germany icon Customers from Germany
   06404 / 69 75 383
  This email address is being protected from spambots. You need JavaScript enabled to view it.


Austria icon Customers from Austria
   01 - 2361 332 0
  This email address is being protected from spambots. You need JavaScript enabled to view it.

Weitere Informationen zu Transportschäden finden Sie hier.

Since we must turn to the respective manufacturers for inspection and repair of defective products, we need a certain time frame to solve your problem. Basically, there are variations in warranty processing, which allow for a direct exchange or repair depending on the manufacturer.

Our service hotline is available Monday to Friday 09.00am to 05:00pm

  +49 (0)6404 / 69 75 114

  +49 (0)6404 / 69 75 220

  This email address is being protected from spambots. You need JavaScript enabled to view it.

Please be sure to apply for an RMA number through our Online form before submitting products under warranty. Afterwards you can send the defective items along with a copy of the invoice and a short Error Description to the following address:

Germany icon Customers from Germany

COS Service

Am Alten Kaninsberg 12
D-52146 Würselen
   06404 / 69 75 114
   06404 / 69 75 220
  This email address is being protected from spambots. You need JavaScript enabled to view it.


Customers from Austria

ACDC-IT GmbH/ Co COS RMA

Wiener Strasse 111-115 / 1.2.F.
2700 Wiener Neustadt
   01 - 2361 332 0
  This email address is being protected from spambots. You need JavaScript enabled to view it.